1. Introduction

 

Welcome to MAIROSA GUEST HOUSE. We are committed to protecting the privacy of our guests and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our guest house, use our services, or interact with our website. By using our services, you consent to the practices described in this policy.

 

2. Information We Collect

 

We may collect the following types of information:

 

2.1. Personal Information

 

Contact Information: Names, email addresses, phone numbers, and postal addresses.

Identification Information: Government-issued IDs, passport information, or driver's license (for registration purposes, as required by local laws).

Payment Information: Credit card details or other payment information for reservations and transactions.

Guest Preferences: Special requests, dietary restrictions, and room preferences.

2.2. Non-Personal Information

 

Usage Data: Information about how you use our website, including pages visited, duration of visits, and referral sources.

Device Information: Information about the device you use to access our services, such as the type of device, operating system, browser, and IP address.

3. How We Use Your Information

 

We use your personal information for various purposes, including:

 

Processing Reservations: To secure and manage your room reservations.

Guest Services: To provide you with the best possible experience during your stay.

Communication: To send you reservation confirmations, updates, and relevant information.

Marketing: To send promotional materials or offers, with your consent.

Compliance: To meet legal requirements and obligations.

4. Data Sharing

 

We may share your personal information with:

 

Service Providers: Third-party vendors who help us operate and improve our services.

Legal Authorities: In cases where we are legally required to disclose information.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new owner.

5. Security and Data Retention

 

We take appropriate measures to protect your personal information. We retain your data for as long as needed to fulfill the purposes outlined in this policy or as required by applicable laws.

 

6. Your Privacy Choices

 

You may update or correct your personal information by contacting us.

You can unsubscribe from marketing communications at any time.

Some web browsers offer "Do Not Track" signals. Our website does not respond to such signals.

7. Cookies and Tracking

 

Our website may use cookies and similar technologies for analytics and site functionality. You can manage your cookie preferences through your browser settings.

 

8. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies when visiting those sites.

 

9. Children's Privacy

 

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

 

10. Changes to this Privacy Policy

 

We may update this Privacy Policy as necessary. Any changes will be posted on our website with the date of the latest revision.

 

11. Contact Us

 

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

 

+919545435167  OR Send an Email to:  mairosa.goa@hotmail.com

 

Thank you for choosing "MAIROSA" for your stay. Your privacy is important to us, and we are committed to ensuring the security and protection of your personal information.


 

CANCELLATION POLICY

At “MAIROSA GUEST HOUSE”, we understand that plans can change. To provide clarity on our cancellation policy, please review the following terms and conditions:

 

1. Reservation Cancellation

 

Cancellations made 7 or more days before the scheduled check-in date will receive a full refund.

Cancellations made within 5 days of the scheduled check-in date will incur a 50% cancellation fee.

Cancellations made 1 day before scheduled check-in date, or no-shows, will not be eligible for a refund.

Any cancellation after the booking is confirmed will not be refunded

2. Booking Modifications

We understand that changes to your travel plans may be necessary. You may request to modify your reservation based on availability.

 

If you wish to make changes to your reservation, please contact us as soon as possible. Modifications are subject to availability and any rate differences. An additional fee may apply.

 

3. Early Departures

 

No refunds will be provided for early departures. Guests are responsible for the full duration of their reservation.

 

4. Booking Channels

 

If you made your reservation through a third-party booking platform or travel agency, please refer to their cancellation policy. Different terms and conditions may apply.

 

5. Contact Us

 

If you need to cancel or modify your reservation or have any questions regarding our cancellation policy, please contact us at Contact:+919545435167 or Email us at: mairosa.goa@hotmail.com

[MAIROSA GUEST HOUSE]

 

We value your business and understand that sometimes changes are necessary. We aim to provide flexibility and fairness in our cancellation policy while ensuring the best possible service for all our guests. Thank you for choosing [MAIROSA GUEST HOUSE], and we look forward to serving you.